Shipping policy
Last updated: 13 October 2026
Thank you for shopping with Moonlight Cottage. We carefully prepare and package every order and want to make receiving your Moonlight Cottage goodies as straightforward as possible.
1. Where We Deliver
We currently deliver within the United Kingdom only.
We do not currently offer international delivery.
If we introduce international delivery in the future, this policy will be updated accordingly.
2. Order Processing
Most of our products are already made and ready to be carefully packaged for dispatch.
We aim to dispatch orders within 1 business day of receiving payment, excluding weekends and UK bank holidays.
During exceptionally busy periods, dispatch may take slightly longer.
Once dispatched, orders are sent using Royal Mail Tracked 48, with an estimated delivery time of 2–3 business days.
Please note that delivery times are calculated separately from order processing times.
3. Delivery Service
Our standard UK delivery service is:
Royal Mail Tracked 48
Royal Mail aims to deliver Tracked 48 parcels within approximately 2–3 working days after dispatch.
Delivery times are estimates and are not guaranteed.
Occasional delays may occur during busy periods, severe weather, industrial disruption or other circumstances outside our reasonable control.
Your statutory consumer rights are not affected.
4. Delivery Charges
Delivery charges are displayed at checkout before you complete your purchase.
Charges may vary depending on the size, weight or contents of your order.
We currently offer FREE standard UK delivery on orders over £50, where the order qualifies under the delivery options available at checkout.
The delivery charge displayed and accepted at checkout will apply to your order.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking information is available, your confirmation email will include the tracking details so you can follow your parcel's progress.
Please allow a little time after receiving your dispatch confirmation for tracking information to update on Royal Mail's system.
6. Delayed or Missing Parcels
If your order has not arrived within the expected delivery period, please check the tracking information included in your dispatch confirmation.
If your parcel is significantly delayed or you believe it may be lost, please contact us at:
We will investigate the delivery with Royal Mail where appropriate.
You do not need to resolve a lost parcel directly with Royal Mail yourself. Your purchase is from Moonlight Cottage, and we will assist you with delivery problems relating to your order.
Your statutory rights regarding delayed or undelivered goods remain unaffected.
7. Damaged Orders
We take great care when packaging our products. However, if your parcel or its contents arrive damaged, please contact us as soon as reasonably possible.
Email: hello@moonlight-cottage.com
Please include your order number and, where possible, photographs of the damaged product and packaging.
This helps us assess the issue and raise any necessary enquiry with the delivery carrier.
We will deal with damaged, faulty or incorrect goods in accordance with your statutory consumer rights and our Return and Refund Policy.
Please retain the product and packaging until we have advised you what to do next, where reasonably possible.
8. Incorrect or Incomplete Delivery Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at:
If your order has not yet been dispatched, we will do our best to correct the address.
Once an order has been dispatched, we may be unable to change its delivery address.
If an order cannot be delivered because an incorrect or incomplete address was supplied by the customer and the parcel is returned to us, we will contact you to discuss the available options.
Where appropriate, we may ask you to cover the reasonable cost of sending the order again to the corrected address.
This does not affect your statutory rights where a delivery problem was caused by Moonlight Cottage or the delivery carrier.
9. Missed Deliveries and Uncollected Parcels
If Royal Mail is unable to deliver your parcel, please follow its instructions to arrange redelivery or collection, where available.
If a parcel is returned to Moonlight Cottage because delivery was attempted but the parcel was not collected or redelivery was not arranged, please contact us.
Where appropriate and permitted by law, we may ask you to cover the reasonable cost of sending the parcel again.
Royal Mail's collection and holding periods may vary, so please refer to the instructions provided by the carrier.
10. Local Collection
Where Local Collection is available at checkout, you may select this option instead of delivery.
Local Collection is free of charge.
Orders selected for Local Collection are usually ready within 24 hours, although this is an estimate and may occasionally take longer.
Please do not travel to collect your order until you have received confirmation that it is ready and your collection arrangements have been confirmed.
Collection instructions will be provided once your order is ready.
11. Returns and Refunds
For information about cancellations, returns, damaged or faulty products and refunds, please see our Return and Refund Policy available on our website.
Nothing in this Shipping Policy affects your statutory consumer rights.
12. Contact Us
If you have any questions about your order, delivery or this Shipping Policy, please contact:
Moonlight Cottage
Email: hello@moonlight-cottage.com
Website: https://moonlight-cottage.com