Refund policy

Once we receive your returned goods, we will inspect them and process any refund due.

If you exercise your statutory right to cancel an online order within the 14-day cancellation period, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

If your order has been cancelled before the goods have been dispatched, we will issue your refund within 14 days of being informed of your decision to cancel.

Where applicable, your refund will include the cost of our least expensive standard delivery option, as explained in the Original Delivery Charges section above.

Refunds will normally be made using your original payment method, unless you expressly agree otherwise. We will not charge you a fee for the refund.

Your bank or payment provider may take additional time to show the refunded amount in your account.

If your item is faulty, damaged, incorrect or not as described, your statutory consumer rights apply.

If you believe there is a problem with your refund, please contact us at hello@moonlight-cottage.com.